Shipping policy
At Skinae, we collect a small advance payment on Cash on Delivery (COD) orders to confirm the order and reduce fake, cancelled, and refused deliveries.
The remaining amount will be payable at the time of delivery.
Advance Amount
The required advance payment depends on your total order value:
| Order Value | Advance Payment |
|---|---|
| Less than Rs. 20,000 | Rs. 500 |
| Rs. 20,000 to Rs. 40,000 | Rs. 1,000 |
| Rs. 40,000 and above | Rs. 2,000 |
The advance amount is adjusted against your total order value and is not an additional charge.
Example
If your order total is Rs. 15,000 and you pay a Rs. 500 advance, you will pay the remaining Rs. 14,500 at the time of delivery.
Cancellation & Refund of Advance
If you wish to cancel your order before it is shipped, your advance payment can be refunded according to our cancellation process.
If your order has already been shipped, the applicable delivery/shipping charges will be deducted from the advance amount before the remaining balance is refunded.
This deduction covers the delivery costs incurred for processing and dispatching the order.
Example
If you paid Rs. 500 as an advance and the parcel has already been shipped, the applicable delivery charges will be deducted from the Rs. 500 advance before any remaining amount is refunded.
Refused or Returned COD Orders
If a customer refuses to accept a parcel after it has been shipped, the applicable shipping and/or return delivery charges may be deducted from the advance payment.
Customers are therefore requested to place orders only when they are ready to receive the parcel.
Important Notes
- The advance payment is part of your order payment, not an extra fee.
- Your advance will be adjusted against the final order amount.
- Orders may only be processed after the required advance payment has been received.
- Refunds, where applicable, will be processed according to our refund policy.
- Delivery charges deducted from an advance are based on the actual applicable shipping/return costs.
- If you have any questions regarding your advance payment, please contact our customer support team before placing your order.
Shipping Timeframe
At Skinae.pk, we are committed to delivering your skincare and beauty favorites as swiftly as possible. Our standard delivery timeframe is within 2-7 working days from the date of your order confirmation. We don't ship orders above Rs. 25000 on cash on delivery.
Order Processing
Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and the size of your order.
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.
Delivery Locations
We deliver to a wide range of locations. However, there may be certain areas that are outside our delivery zones. If your delivery address is in a non-serviceable area, we will notify you promptly.
Missed Deliveries
If you are not available to receive your order, our courier partner will make a maximum of three attempts to deliver your package. It is advisable to provide a delivery address where you can be available to accept the parcel.
International Shipping
Currently, Skinae.pk only offers shipping within our serviceable region. International shipping options will be updated as and when they become available.
Changes to Orders
Once an order is placed, changes to your order or delivery address may not be possible. We recommend reviewing your order carefully before confirmation.
Customer Responsibilities
Customers are responsible for providing accurate shipping details. Skinae.pk is not liable for delays or lost shipments due to incorrect information provided at checkout.
Contact Us
For any queries related to your order or shipping, please contact our customer service team. We are here to assist you with any concerns.