Shipping policy
1. Shipping Timeframe
- At Skinae.pk, we are committed to delivering your skincare and beauty favorites as swiftly as possible. Our standard delivery timeframe is within 2-7 working days from the date of your order confirmation. We don't ship orders above Rs. 25000 on cash on delivery.
2. Order Processing
- Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and the size of your order.
4. Order Tracking
- Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.
5. Delivery Locations
- We deliver to a wide range of locations. However, there may be certain areas that are outside our delivery zones. If your delivery address is in a non-serviceable area, we will notify you promptly.
6. Missed Deliveries
- If you are not available to receive your order, our courier partner will make a maximum of three attempts to deliver your package. It is advisable to provide a delivery address where you can be available to accept the parcel.
7. International Shipping
- Currently, Skinae.pk only offers shipping within our serviceable region. International shipping options will be updated as and when they become available.
8. Changes to Orders
- Once an order is placed, changes to your order or delivery address may not be possible. We recommend reviewing your order carefully before confirmation.
9. Customer Responsibilities
- Customers are responsible for providing accurate shipping details. Skinae.pk is not liable for delays or lost shipments due to incorrect information provided at checkout.
10. Contact Us
- For any queries related to your order or shipping, please contact our customer service team. We are here to assist you with any concerns.