We’re sorry to hear that you were disappointed with your experience. However, we would like to clarify that our team did contact you immediately via WhatsApp regarding your complaint, but unfortunately, we did not receive a response from you.
We take missing or damaged items very seriously and always make every effort to resolve such matters promptly. For this reason, we clearly mention on every parcel that customers should record a complete unboxing video, which is required to verify and process claims regarding missing or damaged products.
We are always available through our customer support channels and actively respond to customer concerns. Had we received a response to our WhatsApp messages, our team would have been happy to investigate the matter and assist you further.
We value every customer and regret that this situation was not resolved as expected. We remain available to review the matter if you contact us again.